Responsible Gaming
at 0kbajee — Play Smart,
Stay in Control

Section 01

01Our Commitment to Responsible Gaming

At 0kbajee, we believe that gambling should remain an enjoyable, voluntary leisure activity — one that fits comfortably within your personal budget and time. We are committed to providing every player in Bangladesh with the tools, information, and support needed to make informed decisions about their gambling habits. This commitment is not a formality; it shapes how we design features, train our support team, and monitor player activity on the platform.

Our responsible gaming framework is built on four core principles: prevention (stopping problem gambling before it starts), protection (shielding vulnerable players through account controls), intervention (reaching out when our system detects concerning patterns), and support (connecting players with professional help when needed). Every 0kbajee player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh has access to the full suite of responsible gaming tools described on this page — completely free of charge and available at any time.

We also recognise that gambling carries inherent risk. The house always maintains a mathematical edge, and no betting strategy can guarantee a profit. Chasing losses rarely works and often leads to greater financial harm. If you ever feel that gambling has moved from entertainment to compulsion, the tools and contacts on this page are here to help you regain control quickly and without judgment.

Section 02

02Age Restriction & Verification

0kbajee strictly enforces an 18+ age policy across all products, including sports betting, live casino, slots, and crash games. This is not simply a policy statement — it is an active, enforced requirement backed by identity verification procedures that every player must pass before depositing or withdrawing funds.

During the KYC (Know Your Customer) process, you will be asked to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows your date of birth. Our team reviews all submissions manually. Any account where the holder is found to be under 18 years of age will be permanently closed immediately upon discovery, regardless of account balance or betting history. Funds belonging to underage accounts will be handled in accordance with our Terms & Conditions.

Guidance for parents and guardians: If you share a device with a minor and use 0kbajee, we strongly recommend activating parental control software on your device. Never share your 0kbajee login credentials with anyone, including family members. Log out fully after every session on shared devices. If you suspect a minor has accessed a gambling account, contact our support team immediately at [email protected].

Section 03

03Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling spend is to set a firm deposit limit before you start playing. 0kbajee allows every registered player to define their own deposit ceiling — the maximum amount in BDT that they are willing to add to their account within a given timeframe. Once a limit is set, the platform will automatically block any deposit attempt that would exceed it during the active period.

The 7-day cooling-off period for limit increases is an intentional friction measure. It is designed to prevent impulsive decisions made during a losing streak from overriding a carefully considered budget. If you request a limit increase while frustrated or chasing losses, the 7-day window gives you time to reconsider. You may cancel an increase request at any point during this window.

To set or modify your deposit limits, log in to your 0kbajee account, navigate to the Responsible Gaming section within your account settings, and select the limit type you wish to apply. Alternatively, contact our support team at [email protected] and a team member will apply the limit on your behalf within one business day.

Section 04

04Time-Out & Cooling-Off

A time-out is a short, voluntary break from gambling — a temporary pause on your account that prevents betting and deposits for a chosen period without permanently closing your account. Time-outs are ideal for players who feel they need space to reflect on their gambling behaviour but do not wish to commit to a longer self-exclusion period.

During active play sessions, you can also configure session time reminders — pop-up notifications that appear after a set number of minutes to show you your net position and remind you of the time spent. These reminders are not interruptions but gentle nudges that help you stay connected to the real-world passage of time and your actual financial position, rather than getting lost in the flow of the game.

Section 05

05Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on 0kbajee for a specific period. It is the strongest protective tool available on the platform and is intended for players who feel that their gambling has become difficult to control. Once a self-exclusion is in place, it cannot be reversed before the chosen period expires — this is a deliberate protection against impulsive requests to reopen access during a vulnerable moment.

During the self-exclusion period, the following will apply without exception: your account will be inaccessible for login; no new accounts may be opened under the same identity; all marketing and promotional communications will be suppressed; and any remaining balance will be returned to your registered bKash, Nagad, Rocket, or Upay wallet within 5 business days of the exclusion being confirmed.

When a self-exclusion period expires, your account will not be automatically reopened. You will need to contact support and undergo a brief responsible gaming review before access is restored. This cooling-off step ensures that returning to play is a considered decision rather than an automatic resumption of previous habits.

Section 06

06Warning Signs of Problem Gambling

Problem gambling does not always announce itself clearly. It often develops gradually, and many people do not recognise the signs until the issue has already caused significant financial or personal harm. The warning signs below are not a clinical diagnosis — they are practical indicators that your relationship with gambling may benefit from a closer look and, in some cases, professional support.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to take a break using the time-out or self-exclusion tools described above, and to reach out to one of the support organisations listed in Section 08. Recognising the signs early dramatically improves outcomes — there is no need to wait until gambling has caused serious harm before seeking help.

Section 07

07Self-Assessment

Use the questions below as a private self-assessment tool. Answer them honestly — no one else will see your answers. If you find yourself answering "yes" to four or more questions, we recommend taking immediate action using one of the protective tools on this page or contacting our support team.

• Have you ever taken time off work or missed an important commitment because of gambling?
• Has gambling ever made your home life unhappy or led to arguments with people close to you?
• Has gambling affected your reputation, or have you ever felt ashamed of your gambling behaviour?
• Have you ever gambled to pay debts, solve financial difficulties, or to get money for food or essential bills?
• After losing money gambling, have you felt a strong urge to return as soon as possible to win it back?
• Have you ever gambled until your last available taka was gone?
• Have you ever borrowed money or sold anything to fund your gambling?
• Were you reluctant to spend "gambling money" on normal everyday expenses?
• Has gambling ever made you careless about the welfare of yourself or your family?
• Have you ever considered committing — or actually committed — an unlawful act to finance gambling?

This self-assessment is adapted from widely used problem-gambling screening frameworks. It is not a substitute for professional evaluation. If your answers concern you, please do not wait — use the self-exclusion tool or contact our support team now at [email protected].

Section 08

08Support & Help Contacts

If you feel that gambling is becoming a problem — for yourself or someone you know — please reach out for help. The following support channels are available to players in Bangladesh and internationally. All contacts below are free to use and completely confidential.