Privacy Policy

This Privacy Policy applies to all users of the 0kbajee website at 0kbajee.net and covers all services offered on the platform, including sports betting, live casino, slots, crash games, and promotional activities. By creating an account or using any part of the 0kbajee platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

0kbajee is committed to handling personal data in a manner that is transparent, proportionate, and respectful of your privacy. We process data only to the extent necessary to deliver our services, maintain account security, comply with applicable legal obligations, and protect the integrity of our platform. We do not sell, rent, or trade your personal information to third-party marketing organisations.

This policy is written in plain English and is intended for adults aged 18 and above in Bangladesh. If you have any questions about how we handle your data, please contact our support team at [email protected].

Section 01

01Data We Collect

When you register and use 0kbajee, we collect a range of personal data. The specific information we gather depends on how you interact with the platform — from simply browsing the site to completing full KYC verification in order to process a withdrawal.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes. All KYC documents are handled with the highest level of confidentiality and are not used for any purpose other than identity verification and regulatory compliance.

Section 02

02How We Use Your Data

0kbajee uses your personal data only for clearly defined, legitimate purposes directly related to the operation of the platform and the services we provide. We never process your data for undisclosed purposes or share it with third parties for commercial gain. The following describes each use case in full.

• Account creation and management: Your identity and contact data are used to create and maintain your 0kbajee account, authenticate your logins, and send account-related notifications such as deposit confirmations and withdrawal status updates.
• Transaction processing: Financial data is used to process your BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction records are maintained for accounting and dispute resolution purposes.
• Identity and age verification: KYC documents are used to confirm that you are aged 18 or above and that your identity matches the details you provided at registration. This is a mandatory step before your first withdrawal is processed.
• Fraud prevention and platform security: Technical and usage data — including IP address, device fingerprint, and bet patterns — are analysed to detect and prevent fraud, bonus abuse, money laundering, duplicate accounts, and match-fixing activity.
• Responsible gambling monitoring: Usage data and betting patterns are monitored to identify players who may be exhibiting signs of problem gambling. Where our system flags a concern, our support team may reach out proactively to offer assistance or apply protective account limits.
• Customer support: Communications data is used by our support team to resolve your queries and complaints accurately and efficiently. All support interactions are logged for quality assurance purposes.
• Legal and regulatory compliance: We retain certain records to comply with anti-money laundering (AML) obligations and to respond to lawful requests from competent authorities.
• Service improvement: Aggregated and anonymised usage data is used to improve platform performance, optimise the user experience, and inform product development decisions. This data cannot be used to identify individual users.
• Promotional communications: If you have opted in to marketing communications, we may send you information about 0kbajee promotions, bonus offers, and seasonal campaigns relevant to the Bangladesh market (e.g., BPL season offers, Eid promotions). You can opt out at any time by contacting support.

Section 03

03Legal Basis for Processing

Every instance of personal data processing carried out by 0kbajee is grounded in one or more of the following legal bases. We process your data only when we have a valid legal justification for doing so.

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to fulfill the contract between you and 0kbajee — specifically, to operate your account and process your transactions.
• Legal obligation: Certain processing activities, particularly KYC verification and AML record-keeping, are required by applicable legal and regulatory frameworks. We are obligated to perform these activities regardless of your preferences.
• Legitimate interests: Fraud detection, platform security monitoring, responsible gambling surveillance, and service improvement activities are carried out on the basis of 0kbajee's legitimate interest in maintaining a safe, fair, and sustainable platform. These interests do not override your fundamental privacy rights.
• Consent: Marketing communications are sent only on the basis of your explicit consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 04

04Data Sharing & Disclosure

0kbajee does not sell, rent, or trade your personal data with third parties. We share data only where strictly necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. The categories of recipients who may receive your data are set out below.

• Payment service providers: When you make a deposit or withdrawal, your relevant financial details are shared with the payment processor handling the transaction (bKash, Nagad, Rocket, Upay, Visa/Mastercard networks). These providers are bound by their own privacy and security obligations and are used solely for transaction processing.
• Identity verification partners: In some cases, KYC document checks may be performed in partnership with a trusted identity verification service. These partners process your documents under strict confidentiality agreements and may not use them for any other purpose.
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games. No personally identifiable information is shared with game studios beyond what is technically required for game delivery.
• Law enforcement and regulatory authorities: 0kbajee may disclose personal data to competent authorities — including financial intelligence units and law enforcement agencies — where required to do so by law, court order, or regulatory directive. We will notify you of any such disclosure where permitted by law.
• Platform infrastructure and hosting providers: Our technical infrastructure partners (cloud hosting, server management) may have access to data stored on our systems in the course of providing infrastructure services. These providers are contractually bound to process data only on our instructions.
• Anti-fraud and AML screening services: To fulfil our obligations under anti-money laundering best practices, we may screen user data against watchlists and sanctions databases provided by third-party compliance data providers.

Section 05

05Cookies & Tracking

0kbajee uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the site so we can improve the experience. This section explains what cookies we use and how you can manage them.

A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the website to recognise your browser and store information such as your session state, language preference, and login status across pages. Cookies cannot execute code or carry viruses and do not give us direct access to your device.

You can control or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. For guidance on managing cookies in your specific browser, consult your browser's help documentation. On mobile devices in Bangladesh, cookie management settings are found within your mobile browser's privacy settings menu.

Section 06

06Data Retention

0kbajee retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period has expired, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.

• Account data: Retained for the duration of your active account relationship with 0kbajee, plus a further period of up to 5 years following account closure to allow for dispute resolution and regulatory audits.
• KYC and identity documents: Retained for a minimum of 5 years from the date of submission in accordance with anti-money laundering record-keeping requirements. Documents are securely stored and access is restricted to authorised compliance personnel only.
• Transaction records: All deposit and withdrawal records in BDT are retained for a minimum of 5 years from the date of the transaction to satisfy financial record-keeping obligations.
• Betting history: Bet placement and settlement records are retained for 2 years from the date of the bet. Aggregated (anonymised) betting statistics may be retained indefinitely for platform analytics.
• Support communications: Support tickets and live chat transcripts are retained for 2 years from the date of resolution to support quality assurance and dispute escalation processes.
• Marketing consent records: Records of your marketing opt-in (or opt-out) are retained for the duration of your account relationship and for 3 years following account closure as evidence of consent management.
• Technical / server logs: Raw server and access logs are retained for up to 90 days for security monitoring and fraud investigation purposes, after which they are automatically purged.

Section 07

07Your Privacy Rights

As a user of 0kbajee, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise. We will respond within 30 days.

Section 08

08Data Security

0kbajee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain industry-standard controls appropriate to the sensitivity of the data we hold.

• SSL/TLS encryption: All data transmitted between your browser or mobile app and the 0kbajee platform is encrypted using SSL/TLS protocols. Data in transit is never sent in plain text.
• Encrypted data storage: Sensitive data fields — including KYC document references, payment method identifiers, and account credentials — are stored in encrypted form. Passwords are hashed using a strong one-way hashing algorithm and are never stored in recoverable plain text.
• Access controls: Access to personal data within 0kbajee's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job role requires access to specific data categories are permitted to view them. All internal access is logged and audited.
• Fraud and intrusion monitoring: Our platform is monitored continuously for suspicious activity, including attempted unauthorised access, unusual login patterns, and data exfiltration attempts. Security alerts trigger immediate investigation by our technical team.
• Third-party security standards: All third-party service providers who handle 0kbajee user data — including payment processors, KYC partners, and infrastructure providers — are assessed for their security practices and are contractually required to maintain standards no lower than our own.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, 0kbajee will notify affected users without undue delay via the registered email address on your account. We will describe what data was affected, the likely consequences, and the steps we are taking to address the situation.

0kbajee reviews its data security measures on a regular basis and updates them in response to emerging threats and evolving best practices. We conduct periodic internal reviews of data access logs and storage systems to ensure continued compliance with this Privacy Policy.

This Privacy Policy may be updated from time to time to reflect changes in our services, applicable law, or best practice. When we make material changes, we will notify you via your registered email address and display a prominent notice on the platform. The "Effective" date at the top of this page will always reflect the version currently in force. Continued use of 0kbajee following notification of a policy update constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints about how 0kbajee handles your personal data, please contact us at [email protected]. We take all privacy concerns seriously and will respond within 5 business days.